TroubleTicketStatusType

acknowledged: The acknowledged status is where an trouble ticket has been received and has passed message level validation (e. g. schema, conformance profile). The trouble ticket is stored and addressable.

rejected: The rejected status is where Invalid information is provided or the request fails to meet business rules

pending: The pending status is used when an trouble ticket is currently in a waiting stage for an action/activity to be completed before it can progress further. In situations where Buyer action is required, an “information required” notification will be issued on transition into this status.

held: The held status is (optional) used when an trouble ticket cannot be progressed due to an issue. Upon resolution of the issue, the trouble ticket will continue to progress

inProgress: The in progress status is where an trouble ticket has passed the Feasibility check successfully and troubleshooting has started.

cancelled: The cancelled status is where an trouble ticket has been successfully cancelled.

closed: The post-provisioning activities such as billing account update have been finalized. The trouble ticket is closed.TODO

resolved: The resolved status is used when the problem is resolved from the seller’s point of view

failed: The problem is not resolved and the trouble ticket has failed.