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ProductOrderStateType

ProductOrderStateType

Data type: enum of string

Possible values for the state of the order:

  • acknowledged: The Acknowledged state is where an order/item has been received and has passed message level validation (e. g. schema, conformance profile). The order is stored and addressable.
  • accepted: The Accepted state is where an order has passed business validation. Several operations, e. g. storno, are possible.
  • rejected: The Rejected state is where:
    - An order failed the Order Feasibility check
    - Invalid information is provided through the order request
    - The order request fails to meet business rules for ordering
    Same rules applied for order item.
  • pending: The Pending state is used when an order/item is currently in a waiting stage for an action/activity to be completed before the order/item can progress further, pending order amend or cancel assessment. In situations where Access Seeker action is required, an “information required” notification will be issued on transition into this state. A pending stage can lead into auto cancellation of an order/item, if no action is taken within the defined timeframes to be described under the Agreement.
  • inProgress: The In Progress state is where an order Item has passed the Order Feasibility check successfully and product delivery has started. For the order at least one order item is inProgress.
  • held: The Held state is used when an order/item cannot be progressed due to an issue. SP has temporarily delayed completing an order/item to resolve an infrastructure shortfall to facilitate supply of order. Upon resolution of the issue, the order/item will continue to progress.
  • assessingCancellation: Following a cancel request, the SP is assessing if cancel can be done for the order/item (or if the PO has reached PONR). If cancellation request is not accepted after assessment the order will return to Held or Pending or InProgress state.
  • cancelled: The Cancelled state is where an In-Flight Order/item has been successfully cancelled.
  • completed: The Completed state is where an item has complete provision and the service is now active. For an order all order items are completed.
  • closed: The post-provisioning activities such as billing account update have been finalized. The order is Closed.
  • failed: Order item as not a successful delivery completion. The product is not delivered and the order item failed. All Order items have failed which results in the entire Order has Failed.