TroubleTicket FVO

TroubleTicket_FVO

Name	Type	Description	Example
@type (1)	string	When sub-classing, this defines the sub-class Extensible name
ticketType (1)	string	Represent a business type of the trouble ticket e.g. incident, complain, request	null
@baseType	string	When sub-classing, this defines the super-class
@schemaLocation	string	A URI to a JSON-Schema file that defines additional attributes and relationships
name	string	Name of the trouble ticket, typically a short description provided by the user that create the ticket	null
description	string	Description of the trouble or issue	null
severity	string	The severity of the issue. Indicate the implication of the issue on the expected functionality e.g. of a system, application, service etc.. Severity values can be for example : Critical, Major, Minor	null
attachment	AttachmentRefOrValue [n..m]	File(s) attached to the trouble ticket. e.g. pictur of broken device, scaning of a bill or charge	null
channel	ChannelRef
requestedResolutionDate	DateTime	The resolution date requested by the user	null
externalIdentifier	ExternalIdentifier [n..m]
note	Note [n..m]	The note(s) that are associated to the ticket.	null
priority	string	The priority of the trouble ticket and how quickly the issue should be resolved. Example: Critical, High, Medium, Low. The value is set by the ticket management system considering the severity, ticket type etc...	null
relatedEntity	RelatedEntityRefOrValue [n..m]	An entity that is related to the ticket such as a bill, a product, etc. The entity against which the ticket is associated.	null
relatedParty	RelatedPartyOrPartyRole [n..m]	The related party(ies) that are associated to the ticket.	null
troubleTicketRelationship	TroubleTicketRelationship [n..m]	A list of trouble ticket relationships (TroubleTicketRelationship [*]). Represents a relationship between trouble tickets	null
troubleTicketCharacteristic	Characteristic [n..m]	List of characteristics of the trouble ticket	null