TroubleTicket

Data type: Entity

Name	Type	Description	Example
@type (1)	string	When sub-classing, this defines the sub-class Extensible name
@baseType	string	When sub-classing, this defines the super-class
@schemaLocation	string	A URI to a JSON-Schema file that defines additional attributes and relationships
id	string	Unique identifier	2d7ed5fd-9f62-4211-bc84-357f5f7b80f5
href	URI	Hyperlink reference	https://api.example.org/resource/id
name	string	Name of the trouble ticket, typically a short description provided by the user that create the ticket	null
description	string	Description of the trouble or issue	null
severity	string	The severity of the issue. Indicate the implication of the issue on the expected functionality e.g. of a system, application, service etc.. Severity values can be for example : Critical, Major, Minor	null
ticketType	string	represent a business type of the trouble ticket e.g. incident, complain, request	null
attachment	AttachmentRefOrValue [n..m]	File(s) attached to the trouble ticket. e.g. picture of broken device, scaning of a bill or charge	null
channel	ChannelRef
creationDate	DateTime	The date on which the trouble ticket was created	null
requestedResolutionDate	DateTime	The resolution date requested by the user	null
expectedResolutionDate	DateTime	The expected resolution date determined by the trouble ticket system	null
resolutionDate	DateTime	The date and time the trouble ticket was resolved	null
externalIdentifier	ExternalIdentifier [n..m]
lastUpdate	DateTime	The date and time that the trouble ticket was last updated	null
note	Note [n..m]	The note(s) that are associated to the ticket.	null
priority	string	The priority of the trouble ticket and how quickly the issue should be resolved. Example: Critical, High, Medium, Low. The value is set by the ticket management system considering the severity, ticket type etc...	null
relatedEntity	RelatedEntityRefOrValue [n..m]	An entity that is related to the ticket such as a bill, a product, etc. The entity against which the ticket is associated.	null
relatedParty	RelatedPartyOrPartyRole [n..m]	The related party(ies) that are associated to the ticket.	null
status	TroubleTicketStatusType
statusChangeDate	DateTime	The date and time the status changed.	null
statusChangeMessage	Message [n..m]	Message for the status change described as a combination of a text and a code.	null
statusChangeHistory	StatusChange [n..m]	The status change history that are associated to the ticket. Populated by the server	null
troubleTicketRelationship	TroubleTicketRelationship [n..m]	A list of trouble ticket relationships (TroubleTicketRelationship [*]). Represents a relationship between trouble tickets	null
troubleTicketCharacteristic	Characteristic [n..m]	List of characteristics of the trouble ticket	null
troubleTicketJeopardyAlert	TroubleTicketJeopardyAlert [n..m]	List of TroubleTicketJeopardyAlerts. A TroubleTicketJeopardyAlert represents a predicted exception during a trouble ticket processing that would brings risk to resolve successfully the trouble ticket.	null
troubleTicketMilestone	TroubleTicketMilestone [n..m]	List of TroubleTicketMilestones. A TroubleTicketMilestone represents an action or event marking a significant change or stage in processing of a trouble ticket.	null
troubleTicketSpecification	TroubleTicketSpecificationRef
ticketIsChargingRelevant	boolean	Boolean amended by the provider defining if the processing of the TroubleTicket is charging relevant	false